Netstar Systems, Inc., Richardson, Texas : Microsoft and Oracle Consulting & Training, SQL Server and Oracle Database Administration, SQL Server and Oracle Remote Database Administration, Java, UNIX, SQL, PL/SQL, staffing and training

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Emergency On-call Support

With dozens of dedicated IT experts on staff with a proactive mindset, it's routine for clients to expect better than 99.9% database availability.

When our clients need us, we guarantee immediate response time via a 24x7 emergency on-call hotline, the latest technology, and customer service oriented IT staff on hand.

Your remote support staff alert roster consists of

Primary assigned technician

Backup assigned technician

Pool of experience backup staff

Account manager

Technical manager

Executive management

24/7 emergency on-call procedure

Client calls emergency 24x7x365 hotline

Customer service representative contacts primary technician

If primary technician cannot be reached, backup technician is called

If backup technician cannot be reached, technical manager is called

If technical manager cannot be reached, executive management is called

With over 40 full-time IT professionals on staff, responsivness to a client call is never an issue.

"Our commitment to you is world class client service and responsive support. Your critical information systems are important to us, and I guarantee exceptional response time. My name is on every client's alert roster and I invite you to contact me anytime I can assist or ensure better service is provided."

Ryan Stephens, President & CEO