Netstar Systems, Inc., Richardson, Texas: Microsoft and Oracle Consulting & Training, SQL Server and Oracle Database Administration, SQL Server and Oracle Remote Database Administration, Java, UNIX, SQL, PL/SQL, staffing and training

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Remote Services Case Studies

Business Challenge

All businesses that house database environments face challenges with their mission critical data, and most of our clients? issues were very common in nature. All had databases that needed attention, but the businesses lacked the qualified staff to provide the level of support that was required. Our challenge was to find a solution to each of their needs. We have supported a wide range of services to our remote customers ranging from those companies that wanted to completely outsource their IT work, to those who just wanted additional support to augment their existing IT staff. In all cases, our clients were faced with needing to bring on additional DBA support, but did not need full-time support or did not have the budget to do so. The following data details 6 different high profile clients with a wide range of service needs, and the quantifiable benefits that they experience.

Figure 1 below quantifies the benefits some of our clients experience on an annual basis by using our remote services to augment their current support.

Figure 1

Solution Overview

Client A (Manufacturing ? Iowa)
Requires complete database outsourcing. We provide remote support for the client?s Oracle database/PeopleSoft running in a UNIX environment. We implemented 24x7x365 proactive database monitoring scripts, perform routine database maintenance, system administration, and 24x7x365 on-call support with immediate response time. We periodically visit the client?s site for special upgrades and performance testing.

Client B (Distribution - Indiana)
Required complete database support outsourcings. Client B manufactures and distributes products via a web application to thousands of users nationwide. We provide proactive monitoring, routine maintenance, and 24x7x365 emergency on-call support for the client?s SQL Server database environment. We also made numerous performance enhancements that increased productivity and improved service to the client?s customers.

Client C (Retail Printing - Indiana)
Client C completely outsourced its database support to us. Client C is a retail printing company, providing graphics and signage to companies nationwide. We provide remote Oracle database support through 24x7x365 proactive monitoring, routine database maintenance, backup and recovery support, and performance tuning.

Client D (Logistics - Indiana)
Client D completely outsourced its database support to us. At the time this client hired us, they had a new Oracle database running in a UNIX environment and no database expertise in house. We were brought in to assess their database environment, develop/implement a backup and recovery plan, and provide continual proactive monitoring and database maintenance. Client D has a small database compared to most of our clients, but their data is critical nonetheless. The client knew their database did not require a lot of attention, but also recognized the risk of not having immediate access to expert database personnel.

Client E (Data/Marketing Services - California)
Client E completely outsourced its database support to us. We were hired to provide remote Oracle DBA support, 24x7x365 proactive monitoring/maintenance/on-call support with immediate response time, Linux support, and application support. For less than half the cost of on full-time employee, Client E receives subject matter expertise in 3 distinct technologies with guaranteed database availability and response time in emergency situations.

Client F (Utility Company - Indiana)
Client F hired us to augment its current database support team. We were brought in to train their internal database team on the job, provide augmented database support to spread the workload, provide 24x7x365 on-call availability, and proactively monitor its databases 24x7x365.

For each of our clients above, we provide 24x7x365 emergency on-call support with guaranteed response time. We also guarantee database availability and we are able to proactively identify potential database problems, minimizing both database downtime and resulting impact on client business operations.